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Shuman Chrysler Dodge Jeep Ram
4.4
Based on 602 reviews
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Cindy terry
Cindy terry
15:43 22 Feb 20
I have purchased 6 new cars in the past, this was my first "used" purchase. After running into a few "slimy" used... dealers I was so very happy to deal with Jason and the crew at Shuman. They made the whole process so very easy and so very comfortable. I would highly recommend anyone in the market start their shopping here and save themselves a lot of headache!read more
Erin Dearing
Erin Dearing
00:26 22 Jan 20
A wonderful experience. We had an unfortunate car event in our family and the sales staff at Walled Lake Shuman... Chrysler Dodge Jeep Ram was amazing. We have nothing but appreciation for the extremely fast and friendly service from all the staff at Walled Lake Shuman Chrysler Dodge Jeep Ram including financing, sales and management. We will definitely return for our next vehicle.read more
Tiffany Hardecki
Tiffany Hardecki
14:18 11 Jan 20
I stopped in to the Shuman dealership without an appointment to get my sunroof leak fixed. I got greeted right away and... everybody was very friendly. They told me it would take about an hour and guided me to the waiting room. Once they realized that it was going to take longer, a gentleman offered me a rental car for the day until it was ready. Communication was great and I'll definitely be going back.read more
FALLON TREMBLAY
FALLON TREMBLAY
14:14 26 Nov 19
I brought my 2017 Jeep Grand Cherokee in for service a little over a month because the water pump was leaking coolant.... I got a call later that day that they replaced the water pump under warranty and my vehicle was ready to be picked up. I picked it up right before they closed that day. A week later my husband opened the hood of my car to fill the windshield solvent and he notice that there was coolant leaking from the water pump again. I made another appointment to have the Jeep looked at. They called me later in the day after I dropped it off for the second time to tell me they couldn't find anything. I suggested they look a little harder because my husband and I both saw it with our own eyes that is was leaking. The manager stated he would keep it overnight and take another look at it the next morning. He called me the next morning to tell me they couldn't find anything and the coolant we were seeing was probably just coolant left over from when they changed the water pump. So because they swore they couldn't find anything, I picked up my Jeep. The next morning I was driving my car to work and stopped at the ATM and to my surprise, I smelled coolant again!!! I called the manager and he told me to drive my car for a few more days because sometimes smelling coolant is normal. Well 2 weeks later, I went through the drive through at Taco Bell and when I rolled down my window and all I could smell was coolant. I drove home, popped my hood, and what would you know? Coolant leaking AGAIN!!! But I thought there was no problem? Well at least that's what they told me ! So I called the manager and gave him an earful. I immediately brought my Jeep back and showed him the leaking coolant. He put me in a rental car and told me he would have the issue addressed. Well that's just great but should I really have to bring my car back 3 times to get the issue fixed? Shouldn't it of been done correctly the first time? Or even the second? I am really fed up with this place right now and very unimpressed.read more
Gabby Adkins
Gabby Adkins
19:48 04 Oct 19
The best dealership I have ever been to. Super nice people that work in the service center, and had a great sales man... who got me my Dodge Dart in 2015. Overall if you're looking for the most friendly dealership, that will work the hardest to get you a great deal then look no further cause you have found it with Shuman! Every time I had an issue with my dart I called and they made it important I got in immediately, they called me each day and let me know what was done to the car and when I should expect to have it back. Overall has the best service center with the best engagement to their customers and are super polite and nice, and the best sales people in the business! I would highly recommend them with anything you could possibly need for a great dodge or jeep!read more
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